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🤝 Joining Our Community
We can't wait to welcome you to our community and embark on this exciting journey together. 🎉 Our online community is more than just a platform—it's a hub of innovation, collaboration, and support. Whether you're seeking expert advice, looking to expand your network, or want to engage with like-minded individuals, you'll find a wealth of resources and opportunities here. Joining our online community is easy and free. For users who had accounts on our previous community platform, your user account has been migrated over. Click the Login button in the top right of the screen -> Click Forgot Your Password and enter your email address -> You’ll be sent a link to reset your password and log in! If you are a new GivingData client or have never set up an account on our old community site, click on the link below, and you should receive an email with a link to join within 24-48 hours. Get ready to connect, collaborate, and thrive! JOIN NOW! 🧭 Navigating GDCentral
Welcome to GDCentral. We’re excited that you are here! 🥳 GDCentral is the go-to destination for all GivingData resources to help you troubleshoot, build community, share experiences, and gain confidence in the GivingData platform. First things first, head over to the Introductions space and tell us a bit about yourself. You might want to share your location, your professional background, and anything else about your work that you love. Once you’ve introduced yourself, feel free to explore! And remember, if you ever need help understanding the different spaces on the left-hand side menu, there’s a handy guide below to assist you. GDCentral spaces 📙 Knowledge Base: Technical training in how-to articles and short-form video instruction. 👋 Introductions: Share information about yourself, fostering connections within the community. 💬 Discussions: Post a question and source solutions from other GivingData clients. 💼 Industry Job Listings: Expand professional opportunities at your foundation for a wider audience. 📝 Product Release Notes: Access our latest release notes. ⚡ New Features: Stay informed about recent feature releases. 📣 GivingData Announcements: Receive periodic updates relevant to enhance your GivingData experience. 🎫 GivingData Events: Find information on all our in-person events, client panel webinars, and philanthropy leadership webinars. 📆 Client Education Webinars: Quarterly webinars focused on product training in three categories: Fundamental, Advanced, and Product updates. We welcome your valuable feedback as we strive to enhance GDCentral. Feel free to reach out via community messages or email us directly at [email protected]. 👊 📜 GDCentral Member Guiding Principles
When participating in one of our public community forums, please adhere to this set of guidelines. Respect and Civility: Treat all community members with respect and kindness. Avoid inflammatory or derogatory language, personal attacks, and harassment of any kind. Inclusive Environment: We welcome individuals from all backgrounds, identities, and perspectives. Discrimination, including but not limited to race, gender, sexual orientation, religion, disability, or nationality, will not be tolerated. Constructive Communication: Engage in discussions in a constructive and productive manner. Provide thoughtful feedback and criticism while remaining open to different viewpoints and ideas. Privacy and Confidentiality: Respect the privacy of others and refrain from sharing personal information without consent. Discussions held within the community should remain confidential unless explicitly stated otherwise. Safety and Security: Maintain a safe and secure environment for all members. Do not engage in activities that could harm or compromise the security of individuals or the community. Content Guidelines: Share content appropriate for the community and adhere to any specified guidelines. Refrain from posting spam, advertisements, or any material that is illegal, explicit, or offensive. Intellectual Property: Respect the intellectual property rights of others. Do not plagiarize or infringe upon copyrights, trademarks, or other forms of intellectual property. Responsibility: Take responsibility for your actions and contributions within the community. If you witness behavior that violates the code of conduct, report it to the moderators or administrators by emailing [email protected]. Compliance with Rules: Adhere to the rules and guidelines set forth by the community administrators. Failure to comply may result in disciplinary action, including warnings, temporary suspension, or permanent expulsion from the community. Continuous Improvement: Strive to contribute positively to the growth and development of the community. Provide feedback, suggestions, and ideas for improvement to help create a better experience for all members to [email protected]. ❓Guidelines for Posting Questions
To enhance your experience and ensure smooth communication within our community 💬 Discussions space, we'd like to share some best practices for posting questions. Following these guidelines not only helps you receive better answers but also contributes to building a robust knowledge base for the entire community. Clear and Descriptive Title and Initial Question: Begin your post with a specific question addressing your issue. A well-crafted opening question helps members with the right expertise identify your needs quickly. Given the brief view of each post during browsing, clarity in your initial question is key. Include Detailed Information: Provide as much relevant information as possible about your question. Adding screenshots can significantly enhance the clarity of your issue. Additionally, sharing the steps you've taken to address the problem gives others context and helps provide accurate assistance. Create Separate Posts for Unrelated Questions: To maintain clarity and organization, ensure that follow-up questions are directly related to the initial post. If a new and unrelated question arises, consider creating a separate post. This helps keep discussions focused and facilitates better responses. Mark Resolved Questions Accordingly: Once you receive an answer addressing your issue, please mark your question as "Resolved." This simple action not only acknowledges the assistance provided but also helps others identify which questions still require attention, streamlining the process for those seeking solutions. We welcome your valuable feedback as we strive to enhance GDCentral. Feel free to reach out to me, Anne Hossner, via community messages or email me directly at [email protected]. 🫶 Working with GivingData
Our Client Experience team is committed to guaranteeing that our clients receive the highest level of support and resources to ensure their success. 🙌 Once you're live with GivingData, we have two primary teams here to support you - the Client Success team and the Client Support team, working collaboratively to assist our clients. Client Success focuses on fostering a 1:1 long-term relationship and maximizing the value you derive from GivingData. Their role is to understand your goals, align your needs with the capabilities of the product, and provide guidance on how to leverage the product effectively to achieve desired outcomes. Client Success Managers (CSMs) act as strategic partners, proactively identifying opportunities for improvement, offering personalized recommendations, and ensuring our clients realize the full potential of their investment. Touch points with your CSM will be geared around: Product best practices Product Optimization Additional training Meanwhile, our Client Support team is available Monday to Friday, from 8am to 8pm EST. This team primarily addresses issues and challenges clients encounter with the GivingData platform. It involves troubleshooting technical problems, resolving issues promptly, and providing assistance to ensure smooth usage. Their focus is on delivering timely assistance to restore functionality and minimize disruptions to the client's operations. You can easily reach out to our Support team at [email protected] or by using the in-app webform from your GivingData site. The Support team specializes in: Technical troubleshooting Resolving site issues How-to guidance Our team is here to ensure you have a seamless and productive experience with GivingData through our your client journey. 💪 The graphic below outlines the various stages GivingData clients progress through, highlighting key milestones and the support provided at each stage. 🔥 GDCentral Roll Out Plan
At GivingData, we are committed to providing our clients with an intuitive and engaging learning experience. 👊 We want GDCentral to provide clients a learning environment with a member-driven community, an easy-to-navigate knowledge base, fundamental product courses, and a platform to cross-share our client education webinar content. We aim to build out GDCentral to help clients build community, share best practices, troubleshoot, and gain confidence in our software. Here's what that looks like over 2024: Stay tuned, more to come soon!